Customer Service
RETURN POLICY
Last updated February 01, 2021
Thank you for your purchase. We hope you are happy with our products. However, if you are not completely satisfied with your purchase, you may return it to us for a refund or an exchange.
Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition.
To return an item, please email customer service at info@down2ferment.com to obtain a Return Merchandise number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:
Down To Ferment
Attn: Returns
RMA #:
4093 Oceanside Blvd Ste J
Oceanside, CA 92056
Please note, you will be responsible for all return and replacement shipping charges, so long it was not done to shipping error. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) business days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
A 15% restocking fee will be assessed on all returned items that were not damaged in transit.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
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NOTICES
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WARNING: Consuming this product can expose you to chemicals including
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If you are Visually impaired and need assistance with placing an order, please contact 858-382-6280
QUESTIONS
If you have any questions concerning our return policy, please contact us at: info@down2ferment.com